GENERAL TERMS, Inc. is a software company dedicated to delivering information that helps first responders maintain public safety., Inc.’s customers are intended to be government employees of first responder agencies and the service is offered for their professional use only.

At we recognize that privacy is important. This Policy applies to all of the services and web sites offered by, Inc. or subsidiaries or affiliated companies (collectively,'s “services”). In addition, where more detailed information is needed to explain our privacy practices, we post separate privacy notices to describe how particular services process personal information.

If you have any questions about this Policy, please feel free to contact us through our website or write to us at Privacy Matters, c/o, Inc., 8324 Baymeadows Way, Suite 103-2, Jacksonville, FL 32256.

Information we collect and how we use it

In order to provide our full range of services, we may collect the following types of information: your name, email address, role, title, agency, and searches or messages you may type into the service.

Information you provide

When you sign up for an service or promotion that requires registration, we ask you for personal information, such as your name. For certain services, we may also request credit card or other payment account information which we will not store. We may combine the information you submit under your account with information from other services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information. cookies

When you visit, we may send one or more cookies - a small file containing a string of characters - to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and making the site more convenient for your use. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services may not function properly if your cookies are disabled.

Log information

When you use services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

User communications

When you send email or other communication to, we may retain those communications in order provide a history to you, process your inquiries, and improve our services. If you send messages through services, the content of those messages is stored on our secure servers. If you reply to messages through, the contents of your replies or notes are stored on our secure servers.

If you send information to outside of our systems, such as text messages and email, these systems are not regarded as secure and this policy does not apply to such information.

Collaboration Activity

If you collaborate within services, then that activity will result in information being stored on servers in order to provide the service.

Third Party Services

Our services may link to other web services not within our control and any information you provide to third party services is at your own risk and subject to their policies. If personal information that you provide to those services is sent to, then we process such information in accordance with this Policy. The affiliated services may have different privacy practices and we encourage you to read their privacy policies.

Third party services may include but are not limited to:

Stripe, Inc.

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at

Links may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our services.

Other sites

This Privacy Policy applies to web sites and services that are owned and operated by We do not exercise control over other web sites or over web sites displayed as links from within our services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. only processes personal information for the purposes described in the applicable Privacy Policy and/or privacy notice for specific services. In addition to the above, such purposes include:

You may be able to find more information about how we process personal information by referring to the privacy notices for particular services. processes personal information for its services on our servers in the United States of America. We may process personal information to provide our own services.

Choices for personal information

When you sign up for a particular service that requires registration, we may ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to opt out of the use of personal information for those other purposes.

You can decline to submit personal information to any of our services, in which case may not be able to provide those services to you.

Information sharing

It is unlikely that will have personal information beyond your name and email address, but if it happens, here are our rules.

We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of, its users or the public as required or permitted by law.

If becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

We may share with third parties certain pieces of aggregated, non-personal information such as the number of users who searched for a particular term, for example, or how many users viewed certain content. Such information does not identify you individually.

Your purchase of the system provides your consent as a reference for marketing. We require opt-in consent for the sharing of any sensitive personal information. activity is not considered sensitive personal information but business activity information.

Please contact us at the address below for any additional questions about the management or use of personal data.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Data integrity processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Accessing and updating personal information

When you use services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services may have different procedures to access, correct or delete users' personal information. If so, we will provide the details for these procedures in the specific privacy notices for these services.

Enforcement regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or's treatment of personal information by contacting us through this web site or by writing to us at Privacy Matters, c/o Inc., 8324 Baymeadows Way, Suite 1032-2 Jacksonville, FL 32256, USA. When we receive formal written complaints at this address, it is's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between and an individual.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Changes to this policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Policy without notifying you. Regardless, we will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Policy changes).

If you have any additional questions or concerns about this Policy, please feel free to contact us any time through this web site or at Privacy Matters, c/o Inc., 8324 Baymeadows Way, Suite 103-2, Jacksonville, FL 32256, USA.